Privacy Policy

Last updated: May 19, 2026

1. Who We Are

TextWait ("we," "us," or "our") provides SMS-powered queue management and reservation services for restaurants. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

2. Information We Collect

We collect the following data in connection with our services:

• Customer Name — provided by restaurant staff when adding a guest to the queue or making a reservation.
• Phone Number — used solely to send queue status and reservation notifications via SMS.
• Email Address — collected only when voluntarily provided (e.g., for reservations or contact inquiries).
• Party Size & Visit Details — used to manage seating and wait-time estimates.
• SMS Consent Status — whether a guest has opted in to receive text message updates.

3. How We Use Your Information

We use collected information exclusively to:

• Send SMS notifications about queue position, wait-time updates, and table readiness.
• Send reservation confirmations and reminders.
• Provide restaurants with queue management and analytics.
• Respond to contact inquiries submitted through our website.

4. No Marketing Communications

We do not use your phone number or any personal information for marketing, advertising, or promotional purposes. SMS messages are strictly limited to transactional notifications directly related to your queue status or reservation.

5. No Third-Party Sharing

We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing or commercial purposes. Your data is shared only with:

• SMS delivery providers (e.g., Twilio, Brevo) — solely to deliver text message notifications on our behalf.
• The restaurant you are visiting — which uses our platform to manage their queue and reservations.

These service providers are contractually bound to use your information only for delivering our services and are required to protect your data.

6. Data Retention

We retain queue and reservation records for a reasonable period to support restaurant operations and analytics. Guest phone numbers and personal details are not retained beyond what is necessary to provide the service. Restaurants may access historical records for their own operational purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted connections (HTTPS) for all data transmission.
• Secure, access-controlled database storage.
• Role-based access controls limiting who can view customer data.

8. Your Rights

You have the right to:

• Opt out of SMS — You can decline SMS notifications at any time by informing your server or host. You may also reply STOP to any message.
• Request data deletion — Contact us to request removal of your personal information from our systems.
• Access your data — Request a copy of the personal information we hold about you.

9. Cookies

Our platform uses session cookies to maintain login state for restaurant staff. We do not use tracking cookies or third-party advertising cookies on guest-facing pages.

10. Children's Privacy

Our services are not directed at individuals under 13 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.